Return or Exchange policy
Return & Refund Policy
At PRADAFI, we want you to be fully satisfied with your purchase. If you're not, we offer a simple return and refund process.
Returns
- We accept returns within 30 days of purchase.
- Items must be unused, in original condition, and with all original packaging.
- Non-returnable items include [list items, e.g., personalized, clearance, or opened products].
Refunds
- Refunds will be processed within 7-10 business days to the original payment method.
- Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility, unless the return is due to an error on our part.
Exchanges
- For exchanges, return the item and place a new order for the replacement.
How to Return
- Contact customer service at [email] to initiate the return.
- Follow the provided instructions and ship the item back.
- We’ll process your refund once the item is received.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, contact us within 7 days, and we will assist with a return or exchange at no charge.
For any questions, contact us at [email] or [phone number].